Customer Service Assistant
What will you be expected to do?
- Handle assigned duties such as assisting customers, selling tickets and crowd control
- Resolve day-to-day customer issues with the help of the management team
- Maintain positive interaction with the general public and among colleagues
- Assist on-site teams to identify hazards or any unusual operating conditions
- Provide guests with entertaining and enjoyable experiences
Job Requirements:
- Self-motivated and able to work independently
- Good communication skills in both English and Cantonese
- Work experience in customer facing-roles is preferred
- Able to work 5 days a week as per assigned shifts (including weekends and statutory holidays)
- Able to adapt to outdoor work
Senior Technician/ Technician
Are you passionate about mechanical, hydraulic, and electrical systems? Do you thrive in dynamic environment? If so, we want you on our team!
Position Overview:
As a Senior Technician/Technician, you will play a crucial role in maintaining, repairing, and ensuring the safe operation of our iconic Wheel asset. Your expertise will help us deliver a seamless and reliable experience to the public.
Why Join Us?
- Engaging Work Environment: Be part of a team that values innovation and collaboration.
- Competitive Salary: Earn a competitive wage while doing what you love.
- Career Growth: Opportunities for professional development and advancement.
Key Responsibilities:
- Maintenance & Repair: Conduct regular monitoring and maintenance as per our maintenance plan and carry out repairs as needed. You’ll need to be comfortable working at heights.
- Documentation: Complete daily logs and other operational records accurately.
- Operation: Operate the Wheel during normal operations, maintenance activities, and emergency evacuations.
- Equipment Knowledge: Stay updated with all mechanical, hydraulic, and electrical equipment related to the Wheel and other on-site machinery.
- Troubleshooting: Identify and replace defective equipment to ensure smooth operations, following standard procedures.
- Procedural Compliance: Follow our operational and emergency procedures, and report to the Duty Competent Person or on-site manager.
- Public Service: Carry out the daily operations of the Wheel and other machinery, ensuring exceptional service to the public.
Qualifications and Skills:
- Relevant technical certification or experience in maintaining and operating wheels or similar equipment.
- Ability to work comfortably at heights.
- Strong problem-solving and troubleshooting skills.
- Familiarity with mechanical, hydraulic, and electrical systems.
- Excellent attention to detail and thorough record-keeping.
- Effective communication skills in both English and Chinese.
Ready to Elevate Your Career?
Join us and be a part of a team that keeps our Wheel turning smoothly and safely. Apply today to become our next Senior Technician/Technician.
Notes:
Information provided will be treated in strict confidence and will only be used for the purpose of selection. Applicants not invited for interviews within 12 weeks may consider their applications unsuccessful.
We shall retain your information with us in our database and reach out to you when relevant openings at the Hong Kong Observation Wheel team arise. You can contact us at [email protected] to modify, update or delete your information.
